Sensation Body Oil

Our Sensation Body Oil comes in a convenient 250ml bottle.

Return and Refund Policy:

Thank you for choosing SENSATION - BODY OIL. We are committed to ensuring your satisfaction with our product. However, if you are not entirely satisfied with your purchase, we're here to help.

Returns:

• You may return any unopened and unused product within 30 days of purchase for a full refund or exchange.
• To initiate a return, please contact our customer service team at info@demetrausa.com to obtain a return authorization or use our chat at the homepage.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refunds:

• Refunds will only be issued for unopened and unused products returned within 30 days of purchase.
• If the returned product is opened or used, we reserve the right to reject the return or issue a partial refund.
• Shipping costs are non-refundable.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately upon receipt.
• We will gladly replace the damaged or defective item free of charge or issue a refund.
• Please provide photographic evidence of the damage or defect when contacting us.

Exchanges:

• If you would like to exchange your product for a different item, please contact our customer service team to arrange the exchange.
• Exchanges are subject to product availability.
• You will be responsible for any price difference and shipping costs associated with the exchange.

Please note:

• We reserve the right to refuse any return or refund request that does not meet our return and refund policy criteria.
• Our return and refund policy applies only to purchases made directly from us. If you purchased our product from a third-party retailer, please refer to their return and refund policy.

Shipping Policy for DEMETRA SENSATION BODY OIL:

• Estimated Delivery Time:

  • Due to the personalized nature of our Demetra Abundance Cream, please allow 7-14 business days for delivery. Each order is meticulously crafted to meet your individual skincare needs, ensuring the highest quality and effectiveness.
  • Please note that delivery times may vary depending on your location and any unforeseen circumstances such as customs delays or inclement weather.

• Shipping Costs:

  • All orders placed on the Demetra website incur a flat shipping fee of $10.
  • However, orders totaling $80 or more qualify for free standard shipping.

• Shipping Methods:

  • We use reliable shipping carriers to ensure the safe and timely delivery of your Demetra Abundance Cream.
  • Tracking information will be provided once your order has been dispatched, allowing you to monitor the status of your shipment.

• International Shipping:

  • We currently ship worldwide. 
  • International orders may be subject to additional customs fees, taxes, or duties imposed by the destination country. These fees are the responsibility of the customer.

• Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.
  • We are not responsible for lost or undelivered packages due to incorrect shipping addresses provided by the customer.

• Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can use this tracking information to monitor the progress of your shipment and estimate the delivery date.

If you have any questions or concerns regarding shipping, please feel free to contact our customer service team for assistance. We are committed to ensuring that your Demetra Abundance Cream reaches you safely and promptly.